Articles

Electronic Technician

Job Description

Who We Are

For over 30 years, Lifeloc Technologies has been a global leader in breath alcohol testing technology. From its U.S. headquarters, Lifeloc designs, engineers and manufactures precision, fuel cell based, breath alcohol testing equipment for professional and personal use. We offer a complete line of Portable Breath Alcohol Testers (PBTs) and Evidential Breath Testers (EBTs) for use by law enforcement, corrections, schools and in the workplace. Lifeloc is your single source for alcohol testing equipment, drug screening supplies and education.

Today, our highly accurate and reliable fuel cell devices are the preferred choice by professionals in countries around the world. We back everything we sell with exemplary customer service and technical support.

Job Duties

Scope and General Responsibilities:

This person is a member of an industry-leading group devoted to quality, professionalism and teamwork while troubleshooting and repairing electromechanical devices. This position requires superior phone skills, excellent technical abilities, troubleshooting aptitude and good manual dexterity while working in an ISO environment essential. Ability to work equally well in a customer support role is required.

External Qualifications:

• Electronic Associate’s degree or equivalent.
• Minimum 2 years of electromechanical assembly and repair.
• Good computer and typing skills.
• Excellent phone presence, email demeanor and people skills are a must.
• Direct experience or significant exposure to a customer service/technical service environment.
• Ability to use basic hand and power tools.
• Ability to use electronic test equipment.
• Possesses an interest in and an aptitude for mechanics, electronics, and electrical schematics.
• Ability to operate and functionally use a computer.
• Ability to solder both surface-mount and through-hole electronic components.
• Knowledge of ESD procedures.
• Versatility, and the ability to work in a small company, team environment.

Responsibilities

• Troubleshoot and repair service units to component level, as needed.
• Give input and make suggestions regarding process improvements.
• Provide phone support on all Lifeloc products by answering incoming technical support calls in a professional competent manner.
• Repair to component level, and service customer units sent to Lifeloc for maintenance or repairs, maintaining our fast 5-day turnaround.
• Issuing, tracking and maintaining rental equipment.
• Principal responder on service emails, answering incoming technical support emails in a professional competent manner.
• Record-keeping.
• Database system maintenance.
• Other duties as requested.

Relocation for this position is NOT Available

Lifeloc Technologies offers comprehensive benefits packages, including paid holidays/vacation, affordable medical, dental, vision insurance, 401k plan.

Job Type: Full-time

Send reusmes to:  [email protected]